J.D. Power has released a report card on how well wireless providers service their customers. They rated three point-of-contact methods: telephone calls with a service representative and/or automated response system (ARS); visits to a retail wireless store; and on the web.
The J.D. Power and Associates 2009 Wireless Customer Care Performance Study shows more efficiently phone transferred customers were more satisfied.
T-Mobile ranks highest in wireless customer care performance with an index score of 755 on a 1,000-point scale, followed by Verizon Wireless (749) and Alltel (744).
In addition to demonstrating strong performance in transferring customers from an automated response system to a live service representative, T-Mobile also performs particularly well in the walk-in and online methods of customer service.
Continue reading T-Mobile Gets Highest Score for Customer Service from J.D. Power.
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